Got questions about your ber100 account, deposits, withdrawals, bonuses, or how our PAGCOR-licensed platform works? You are in the right place. This FAQ covers everything Filipino players ask most — from setting up a GCash deposit to activating self-exclusion. Browse by category below or jump straight to what you need.
Before diving into the detailed FAQ, here are five things every ber100 player should know right away.
ber100 accepts deposits from as low as ₱20 via GCash, PayMaya, BPI, BDO, and Metrobank — making it one of the most accessible online gaming platforms in the Philippines.
GCash and PayMaya withdrawals on ber100 typically complete within 15 minutes — faster than most PAGCOR-licensed platforms in the Philippines for players who have completed KYC verification.
All ber100 players must be 21 years of age or older under PAGCOR regulations. Age is verified during KYC. No exceptions — accounts found to belong to players under 21 are immediately closed.
ber100 works fully on your mobile browser — Chrome, Safari, Firefox. No app installation required. The platform adapts to any screen size, so you can play bingo, slots, and live casino on the go.
ber100 holds an active PAGCOR license. All games are RNG-certified, all financials are audited, and all responsible gaming obligations under PAGCOR's framework are fully implemented on the platform.
ber100's support team is available around the clock at [email protected]. Whether you have a payment issue, need to activate responsible gaming tools, or have an account question — help is always available.
Creating a ber100 account takes less than two minutes. Visit ber100.org and click Register, then fill in your full name, mobile number, email address, and date of birth. You will receive an OTP on your registered mobile number to verify your identity. Once confirmed, your account is active and you can make your first deposit from as little as ₱20.
You must be at least 21 years old to register and play on ber100. This is a strict requirement under PAGCOR regulations and Philippine law. All accounts undergo age verification, and any account found to belong to a player under 21 will be immediately closed. Stakes from underage accounts are returned at ber100's discretion after investigation.
ber100 accepts the following Philippine government-issued IDs for KYC verification: passport, driver's licence, SSS/GSIS ID, UMID card, PhilSys National ID, and PRC ID. You will need to upload a clear photo of your ID plus a selfie. KYC is required before your first withdrawal and for large deposit transactions in compliance with PAGCOR and AMLA requirements.
No — ber100 strictly enforces a one account per person policy. Creating duplicate accounts is prohibited under PAGCOR regulations and ber100's Terms and Conditions. If multiple accounts are detected linked to the same individual, all accounts may be permanently suspended and balances forfeited. If you have lost access to your account, contact support to recover it rather than creating a new one.
On the ber100 login page, click "Forgot Password" and enter your registered mobile number or email address. An OTP reset code will be sent to your phone. Enter the code, set a new password, and you are back in. If you no longer have access to your registered number or email, contact ber100 support directly at [email protected] with your account details for manual verification.
To close your ber100 account, contact support at [email protected] and request account closure. Before closing, withdraw any remaining balance to your registered GCash or bank account. Note that if you are closing your account due to gambling concerns, ber100 recommends using self-exclusion instead — this prevents you from inadvertently reopening or creating a new account during a difficult period.
The minimum deposit on ber100 is ₱20, making it one of the most accessible PAGCOR-licensed platforms for Filipino players. This low entry point is intentional — ber100 is designed so that players across Metro Manila, Cebu, Davao, and provincial areas can enjoy online bingo and slots without needing large amounts upfront. GCash and PayMaya top-ups of ₱20 or more are credited instantly.
GCash withdrawals on ber100 are typically processed within 15 minutes under normal operating conditions. Processing times may be slightly longer during peak hours or if your account requires additional KYC verification. The withdrawal must be directed to a GCash account registered in your own name — third-party GCash numbers are not accepted. There is no withdrawal fee charged by ber100 for GCash transactions.
Yes, ber100 fully supports PayMaya (now Maya) for both deposits and withdrawals. PayMaya deposits are credited to your ber100 wallet within minutes. Withdrawals to PayMaya typically process within 15 to 30 minutes. The PayMaya account used must be registered in the same name as your ber100 account. The minimum withdrawal amount via PayMaya is the same as GCash — please check your current account dashboard for the exact threshold.
Yes — ber100 accepts bank transfers via BPI, BDO, and Metrobank. Bank deposit processing times vary depending on the bank and time of submission. BPI and BDO transfers submitted during banking hours are typically reflected within 30 to 60 minutes. Metrobank transfers may take slightly longer during weekends or non-banking hours. Bank withdrawals follow the processing schedules of each respective bank and are subject to completed KYC verification.
ber100 does not charge its own fees for standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own standard transfer fees. ber100 recommends checking your e-wallet or banking app's current fee schedule. Withdrawal processing is free on ber100's end for all supported payment channels, subject to standard daily and transaction limits.
Common reasons for delayed withdrawals on ber100 include: pending KYC document verification, active bonus wagering requirements that have not yet been fulfilled, withdrawal amounts that trigger enhanced AML review, or technical delays from the payment provider during peak periods. If your withdrawal has been pending for more than two hours without explanation, contact ber100 support at [email protected] with your transaction reference number.
ber100 offers a wide selection of games including online bingo, video slots, live dealer casino games (baccarat, roulette, blackjack, Dragon Tiger, Sic Bo), and specialty games. The slots library includes popular titles from JILI and other certified providers. Live casino games are hosted by professional dealers in real-time studio environments. All games are available on mobile browsers — no app download required.
RTP (Return to Player) varies by slot game on ber100. Most certified online slots offered through PAGCOR-licensed platforms maintain an RTP of 92% to 97%. JILI slots, which are popular among Filipino players, generally range from 94% to 96.5% RTP. The RTP for each specific game is published within the game's information or paytable screen. ber100 only offers slots from providers whose RNG and RTP figures have been independently certified.
Yes — ber100 is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app. Simply visit ber100.org on your phone's browser (Chrome, Safari, or Firefox), log in to your account, and all games are available in a mobile-friendly format. The platform adapts automatically to your screen size for comfortable one-handed play on smartphones and tablets.
Yes. All random-outcome games on ber100 use a certified Random Number Generator (RNG) tested under PAGCOR's technical standards. Live dealer games are conducted in real time with professional croupiers and recorded for audit purposes. ber100 does not manipulate game outcomes in any way. The platform operates under PAGCOR's oversight, which includes periodic technical audits of all game systems to confirm fairness and compliance.
ber100 offers a welcome bonus for newly registered players who make their first qualifying deposit. The specific bonus percentage and minimum deposit threshold are published on the Promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements that must be completed before any associated winnings can be withdrawn. Only one welcome bonus is available per player, per household, and per payment method.
Wagering requirements specify how many times a bonus amount must be bet before the resulting winnings become withdrawable. For example, a ₱100 bonus with a 20x wagering requirement means you must place ₱2,000 in total bets before withdrawing. On ber100, different games may contribute different percentages toward wagering completion — slots typically count at 100%, while certain table games may count at a lower rate. Full contribution rates are listed in each bonus's specific terms.
Yes — all bonuses on ber100 have a validity period within which wagering requirements must be completed. The expiry period is stated in the terms of each specific bonus offer. If the wagering requirements are not met before the bonus expires, the bonus funds and any associated winnings are forfeited automatically. ber100 recommends reading each bonus's terms carefully and activating offers only when you have sufficient time to complete wagering.
ber100 rewards regular players through ongoing promotions, reload bonuses, and seasonal offers. A tiered loyalty or VIP program may be available — details and current eligibility criteria are published on the Promotions section of your ber100 account dashboard. Players who are more active on the platform naturally qualify for better offers and personalised bonuses. Contact ber100 support to ask about current VIP status and benefits available on your account.
Yes — ber100 is a PAGCOR-licensed online gaming platform. PAGCOR (Philippine Amusement and Gaming Corporation) is the government authority that regulates all legal gambling operations in the Philippines. Operating under a PAGCOR license means ber100 is subject to regular compliance audits, player fund protection requirements, responsible gaming obligations, and anti-money laundering controls mandated by Philippine law. Filipino players can be confident they are using a legally sanctioned platform.
To self-exclude on ber100, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact support at [email protected] to request immediate activation. You can choose exclusion periods of 6 months, 1 year, 2 years, 5 years, or permanent. Self-exclusion is irreversible for the selected period — you cannot override it once activated. Any remaining real-money balance is returned to your registered payment account after identity verification.
Yes — ber100 provides daily, weekly, and monthly deposit limits that you can configure in Account Settings → Responsible Gaming → Deposit Limits. Reductions take effect immediately. Increases require a 7-day cooling-off period before they become active, protecting you from impulsive decisions during gaming sessions. You can also set loss limits and session time reminders from the same menu. These tools are free to use and available to all registered ber100 players.
If you feel your gaming is becoming difficult to control, act now — do not wait. Log in to your ber100 account and activate a cooling-off period or self-exclusion immediately from Account Settings. You can also email [email protected] and our team will activate restrictions on your behalf within minutes, any time of day or night. Problem gambling is a treatable condition. The earlier you reach out, the easier it is to manage. ber100 takes responsible gaming obligations seriously under PAGCOR's framework.
ber100 requires all players to confirm they are 21 or older during registration, as mandated by PAGCOR and Philippine law. Identity verification documents submitted during KYC include date of birth, which is cross-checked against account data. ber100 also screens registrations against PAGCOR's national self-exclusion database. Any account found to belong to a player under 21 is immediately closed, balances are handled per PAGCOR guidelines, and the case is reported to the relevant authority.
If you could not find the answer you were looking for in this FAQ, our support team is always ready to help — day or night. Reach out any time and we will get back to you quickly, usually within minutes for urgent account or payment queries.